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Terms & Conditions

Terms

Please read my T&C’s carefully before purchasing, by purchasing with Thea & Me you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

Thea & Me own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Thea & Me website, we make no warranties, whether express or implied in relation to its accuracy. Please see our Privacy Policy for details of our GDPR compliance.

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Thea & Me you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.

Products

Safety Features:
*Each necklace features a breakaway clasp which is the safest connection type.

*Every necklace is also knotted or double knotted at either end of the bead row. This is to ensure that in the unlikely event of a clasp failure you don't lose all your beads for tiny hands to find later.

Safety Dos & Don'ts:
*Our necklaces are adult jewellery items, not toys.  A baby or child should only interact with the necklace when worn by a responsible adult.

*A child should never wear or be left unattended with the necklace as the long cord could pose a strangulation risk.  And in the unlikely event a bead came loose it could cause a choking risk. This is why adult supervision is essential to keep our little ones safe.

*Each necklace has a cord and a clasp that are not designed to be chewed.

*Products made with only the food grade silicone beads are fridge and freezer friendly.

*Do not put wooden products in the freezer.

*Wood is a natural item and natural variations can occur, including colour and texture. Therefore it should be handled attentively to prevent damage. Wood products are natural material and therefore adult supervision is required. Natural wood can crack or break with forceful impact or improper handling if they contain a knot or weakened area.

*Always inspect the item before letting a child interact with it. If there are any cracks, splintering or breaks do not give to a child.

Material Specs:
Silicone Beads:

-100% Food grade silicone
-100% Non-toxic
-BPA free
-Lead free
-PVC free
-Cadmium free
-Mercury free
-Phthalates free
-FDA approved
-LFGB approved
-SGS approved
-Eco-friendly
-Non-stick
-Odourless
Wood & Crochet Beads:

-Organic North American maple
-Treated/untreated wooden beads
-Certified fair-trade organic beeswax & olive oil.
-Hand crocheted 100% cotton
-BPA free
-FDA approved
-CPSIA & CPSC compliant
-Free from: Lead, Cadmium, Phthalates and PVC
Our necklaces have been tested to ensure they meet General Product Safety guidelines. This means they meet all relevant EN-71 safety standards.  Please note that this item is not a toy and should never be left with any child unattended. It is designed to only be used by a child when a responsible adult is wearing it.

Cleaning Instructions:
*For hygiene purposes it's important to regularly clean your product.

*All our products are easily cleaned with warm water, mild soap and should be left to air dry.

*The pieces made with only food grade silicone are dishwasher and steam steriliser safe (top shelf)

*Like all wood products do not submerge or soak in water. This can lead to mould and mildew. Spot clean only.

*Pay special attention to cleaning the crochet beads regularly.  The nature of the cotton material is more absorbant and therefore requires regular cleaning for hygiene purposes.

*As the crochet material can be difficult to clean we advise that only the wooden teething ring be used orally.

*If you regularly treat your wooden product with an organic product of your preference i.e. coconut oil, olive oil, avocado oil, or beeswax, it will help avoid splintering and prolong the life of the wood.

Adjusting Instructions:
*All of our necklaces are easily adjustable to your desired drop length. You can do this by knotting the cord and trimming the excess cord. To avoid fraying, seal the cut end with a dab of glue.

*Please note that these are hand crafted pieces so the drop length stated is an approximation and may vary slightly. We note the exact length of your necklace at the time of shipping.


We disclaim, so far as is legally possible, all liability for any damage, loss, injury, claims, costs, expenses, professional fees and any other liability which has resulted from the improper use of a Thea&Me necklace, improper care of the necklace and or the failure to properly supervise the use of the necklace with any baby or child.

Prices

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail to the address provided. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

Payment

Thea & Me main payment method is Shopify’s integrated payment system. Thea & Me does not store payment information, it is processed by Shopify.. Bank transfer is available upon request. At events, Thea & Me accepts cash, and card payment via SumUp, Thea & Me does not store payment information, it is processed by SumUp.

Any contract for purchases made through the website will be with Thea & Me. Thea & Me must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received Thea & Me will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Thea & Me acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Your details will be held on our system in accordance with our data protection policy - compliant with GDPR, as detailed in our Privacy Policy.

Shipping

Thea & Me aim to post orders within 1 - 3 working days.

Thea & Me send products via Royal Mail 2nd class post. Customers are welcome to upgrade their shipping option at request and cost to the 1st Class signed for option.

Should your order not arrive, please contact Thea & Me, a full refund or a replacement will be offered once 30 days has passed.

Returns & Cancellations

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.

(You will be provided with the return address via email.)

I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

Ordered on [*]/ received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

*Delete as appropriate

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Thea & Me.

Returning Custom Items

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Thea & Me; in this case, please refer to the returns section of this document.

Thea & Me


 

Last edited May 2018