Returns & Exchanges
Thea&Me want everyone to be 100% happy with their special purchase. We'll happily accept returns of any unused items for up to 14 days after you receive your item.
A used item is a necklace that has been handled by a child or that has been in a child’s mouth. Unfortunately once this happens, for hygiene and cross contamination reasons we can't accept the necklace as a return.
All of our necklaces are easily adjusted to the perfect drop length just for you. However once the necklace has been altered to your preference we would not be able to accept a return. Please note that these are hand crafted pieces so the drop length stated is an approximation and may vary slightly. We note the exact length of your necklace at the time of shipping.
We will refund or exchange items proving we are happy that they are unused and unaltered.
On the rare occasion that your necklace has a defect please bring this to our attention within 30 days of purchasing, this way we can exchange it as quickly as possible for you.
Items damaged through misuse or items damaged due to improper care cannot be refunded or exchanged.
Please find a full list of necklace care instructions and safe use guidance in the Safety and Care section. By following these guidelines you'll prolong the life of your necklace while ensuring both yourself and baby are happy and safe.